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SHIPPING & RETURNS

Shipment 
Buying on caseificioprincipato.it is easy and convenient: we ship from Monday to Thursday until 12:00, excluding holidays and national holidays, guaranteed delivery within 24/36.

Free shipping!

The shipping times shown above are valid throughout the country. For islands and some areas with bad connections, delivery times may vary. CASEIFICIO PRINCIPATO is not responsible for delays that are not foreseeable or not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation e-mail containing a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a maximum of 02 working days starting from the day following that in which CASEIFICIO PRINCIPATO has confirmed the order to the Customer by a specific confirmation email order.

Right of withdrawal and free return

In the event that the person making purchases on the Site requires the invoice and / or in any case is not a “consumer or user” as defined in art. 3, paragraph 1, lett.a) of the Consumer Code, the withdrawal rules pursuant to art. 7 and 8 of these General Conditions or, more generally, the provisions that, according to the same Consumer Code, apply only to “consumers”.

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below . To exercise this right, the Customer must send a notification to CASEIFICIO PRINCIPATO within 14 days from the date of receipt of the Products. If it intends to exercise the withdrawal before receiving the Products, the notice of withdrawal may be sent at any time before their receipt.

This communication must be sent by registered letter A / R, addressed to:

Caseificio Principato Srl with headquarters in via Turci, snc in Montoro (AV) 83025. 

The Customer Service of CASEIFICIO PRINCIPATO will, once received the communication, to open a practice for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will be by courier indicated by CASEIFICIO PRINCIPATO itself.

The right of withdrawal is governed by the following conditions:
I. The law applies to the purchased product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.

II. In case of exercise of the right of withdrawal CASEIFICIO PRINCIPATO will reimburse the customer the full amount of the returned goods, including shipping costs where provided, within 14 days from the date on which the withdrawal notice was received, without prejudice to the right of CASEIFICIO PRINCIPAL to suspend payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In case of bank transfer or cash payment, it will be the Client’s responsibility to provide the bank details on which to obtain the reimbursement (account holder, name and address of the Bank and IBAN).

III. Also in order to be able to guarantee free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.

IV. In addition to the cases indicated in the Foreword (non-consumer customer and / or invoice request), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

– order of tailor-made or clearly customized products;
– order of Products that risk to deteriorate or expire rapidly;
– order for sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that “risk to deteriorate or expire rapidly” fall both all food products (wine, spirits and beverages) and cosmetics , because the characteristics and qualities of these types of Products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that can be returned to CASEIFICIO PRINCIPATO and marketed without danger to the health of consumers (such as books, gadgets, kitchen utensils, etc.).

In case of exclusion of the right of withdrawal, CASEIFICIO PRINCIPATO will return the purchased Products to the Customer, charging them for shipping costs.

As a condition of greater favor for the Customer, CASEIFICIO PRINCIPATO fully bears the shipping costs for the return of the Products in case of exercise of the right of withdrawal.

In order to benefit from this free shipping, the customer who intends to exercise the right of withdrawal must follow the procedure above and wait to be contacted by CASEIFICIO PRINCIPATO to arrange for the return of the products to the courier.