Terms of sales

1. Introduction and effectiveness of the General Conditions

The present general conditions of sale (hereinafter, ” General Conditions “) have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the Internet, from the site www.caseificioprincipato.it (hereinafter , the ” Site “) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, ” Consumer Code “).

The seller of the products and owner of the Website is: Caseificio Principato Srl with registered office in via turci, snc in Montoro (AV) 83025 with VAT number 02629870649 – E-mail address: info@caseificioprincipato.it (hereinafter “PRINCIPAL CASE-CERTIFICATE”) .

The consumer who accesses the Site to make purchases (hereinafter ” Customer “) is required, before sending the order, to read carefully these General Conditions that have been made available to him on the Site and which will be available at any time by the Customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.

If the Customer purchases on the Site courses or events organized in the various points of sale belonging to the CASEIFICIO PRINCIPATO group, in addition to these General Conditions, and possibly by way of derogation, the specific regulations of the sales point courses in which they are held will apply. Customer agrees to read at the individual points themselves.

In the event that the person making purchases on the Site requires the invoice and / or in any case is not a “consumer or user” as defined in art. 3, paragraph 1, lett.a) of the Consumer Code, the withdrawal rules pursuant to art. 7 and 8 of these General Conditions or, more generally, the provisions that, according to the same Consumer Code, apply only to “consumers” .

The contracts concluded with CASEIFICIO PRINCIPATO through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

2. Choose and order the Products

The characteristics and the price of the various products on sale on the Site (hereinafter ” Product ” or ” Products “) are shown on the page relating to each Product.

For the purchase of the Products, the Customer must complete and send the order form in electronic format, following the instructions contained in the Site. The Customer must add the Product to the “Shopping Cart” and, after having read the General Conditions and the Policy of Privacy and confirmed their acceptance, will have to enter the shipping details and any invoicing, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to accept these General Terms and payment conditions.

The contract stipulated between CASEIFICIO PRINCIPATO and the Customer must be considered concluded with the acceptance of the order by CASEIFICIO PRINCIPATO. This acceptance is communicated to the Customer through an email confirming the order containing a reference to these General Conditions, the order number, shipping and billing information, the list of Products ordered with their essential characteristics and the total price, including delivery costs. The Customer will check the confirmation e-mail and if he finds any errors in the order he will have 12 hours from receiving this e-mail to contact Customer Service directly from the Website using the contact details provided. After this deadline, the order will be processed for shipment and no changes will be accepted, without prejudice to the rights of the Customer referred to in article 7 below.

Once the order has been received, CASEIFICIO PRINCIPATO will check the availability of the stock for the fulfillment of the order. In the event that one or more Products are not available, the Customer Service CASEIFICIO PRINCIPATO will send a timely communication via email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any other available Products or cancel it. In case of no reply within this period, the order will be considered confirmed and the Products available will be shipped. If only a few products are not available, CASEIFICIO PRINCIPATO will process the order with the available products. In both cases, the amount related to the missing Products will be canceled immediately depending on the chosen payment method.

3. Product Information

The information and characteristics relating to the Products are available, with the relevant Product codes, on the Website.

The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the descriptive card. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

4. Prices and shipping

The prices of the products are inclusive of all taxes and duties . All prices are in Euro.

Shipping in Italy:
The shipping of the tasting boxes is free throughout Italy, the shipment of the remaining products will be quantified from time to time, on request, with specific cost estimate.

Shipments abroad:
The cost of shipping abroad is, on request, quantified from time to time with a specific cost estimate.


5. Method of payment and billing

5.1 Methods of payment

The Customer can pay the price of the Products and the related delivery costs through PayPal account, Paypal credit card, bank transfer, prepaid cards and cash on delivery.

To guarantee maximum security, the Customer will make the payment transaction directly on the bank’s secure server.

The Website does not store the Customer’s credit card number, but thanks to the secure communication system of the reference credit institution. The reference credit institute uses the SSL protocol to encrypt the data transmitted between its server and the Customer’s browser.

Once the order is confirmed, the customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or otherwise according to the methods accepted by Paypal and in compliance with the relevant conditions.

Wire transfer 
The Customer must make the transfer within 3 days from the order date for orders relating to products; payment by bank transfer for orders containing events and / or courses is not provided. In case the payment does not occur within 3 days the order will be canceled and the goods placed again available for purchase by other customers. The Customer who did not make the transfer can be contacted by the Customer Service in order to clarify if the cause of the failure to credit is due to the Customer’s will not to confirm the purchase or other causes.

Bank references:

Bank: Serino Cooperative Credit Bank (AV)
IBAN: IBAN: IT 46 V 08824 75910 000000 108811

Reason: the customer must indicate in the reason for the transfer the date and order number, available in the confirmation email (eg “Order 01/01/14 No. 100012345”).

This payment method is only available for shipments made in Italy and only for orders with an amount not exceeding € 150.00. Payment will be made upon receipt of the Products and may only be made in cash. For shipments on delivery, the customer is required to pay a shipping fee of € 7.00.

5.2 Invoicing of orders

If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order process and entering the billing information including tax code and / or VAT number. In this case the invoice will be sent by email to the address indicated. The professional is responsible for the correct insertion of the billing data and is expressly informed that, in case of failure to request the invoice when ordering, it will not be possible to request it later.

6. Transportation and delivery

The Products purchased on the Website will be delivered to the address indicated by the Customer during the purchase procedure in the “Shipping Information” field.

All purchases will be delivered by express courier (hereinafter, ” Courier “) from Monday to Wednesday, excluding holidays and public holidays. CASEIFICIO PRINCIPATO is not responsible for delays that are not foreseeable or not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation e-mail containing a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a maximum of 02 working days starting from the day following that in which CASEIFICIO PRINCIPATO has confirmed the order to the Customer by a specific confirmation email order.

7. Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below . To exercise this right, the Customer must send a notification to CASEIFICIO PRINCIPATO within 14 days from the date of receipt of the Products. If it intends to exercise the withdrawal before receiving the Products, the notice of withdrawal may be sent at any time before their receipt.

This communication must be sent by registered letter A / R, addressed to:

Caseificio Principato Srl with headquarters in via Turci, snc in Montoro (AV) 83025. 

The Customer Service of CASEIFICIO PRINCIPATO will, once received the communication, to open a practice for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will be by courier indicated by CASEIFICIO PRINCIPATO itself.

The right of withdrawal is governed by the following conditions:
I. The law applies to the purchased product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.

II. In case of exercise of the right of withdrawal CASEIFICIO PRINCIPATO will reimburse the customer the full amount of the returned goods, including shipping costs where provided, within 14 days from the date on which the withdrawal notice was received, without prejudice to the right of CASEIFICIO PRINCIPAL to suspend payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In case of bank transfer or cash payment, it will be the Client’s responsibility to provide the bank details on which to obtain the reimbursement (account holder, name and address of the Bank and IBAN).

III. Also in order to be able to guarantee free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.

IV. In addition to the cases indicated in the Foreword (non-consumer customer and / or invoice request), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

– order of tailor-made or clearly customized products;

– order of Products that risk to deteriorate or expire rapidly;

– order for sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that “risk to deteriorate or expire rapidly” fall both all food products (wine, spirits and beverages) and cosmetics , because the characteristics and qualities of these types of Products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that can be returned to CASEIFICIO PRINCIPATO and marketed without danger to the health of consumers (such as books, gadgets, kitchen utensils, etc.).

In case of exclusion of the right of withdrawal, CASEIFICIO PRINCIPATO will return the purchased Products to the Customer, charging them for shipping costs.

8. Free return in case of exercise of the right of withdrawal

As a condition of greater favor for the Customer, CASEIFICIO PRINCIPATO fully bears the shipping costs for the return of the Products in case of exercise of the right of withdrawal.

In order to benefit from this free shipping, the customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by CASEIFICIO PRINCIPATO to arrange for the return of the products to the courier.

9. Warranty and Defects of conformity

In case of conformity defects of Products sold by CASEIFICIO PRINCIPATO, the Customer must immediately contact the Customer Service using the appropriate contact form accessible on the Site through the “Customer Assistance” tab.

The sale of the Products is subject to the legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code. The Customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or an appropriate reduction in price or termination of the contract. The Customer loses these rights if he does not report to the CASEIFICIO PRINCIPATO the lack of conformity within a period of two months from the date on which he discovered the defect, unless it is a product that by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this reduced period.

10. Errors and limitations of liability

The information relating to the Products supplied through the Website is constantly updated. However, it is not possible to guarantee the complete absence of errors of which CASEIFICIO PRINCIPATO can not therefore be held responsible, except in cases of willful misconduct or gross negligence.

CASEIFICIO PRINCIPATO reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer pursuant to these Conditions Generali and of the Consumer Code.

Except for fraud or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to persons and / or property caused by non-acceptance or evasion, even partial , of an order.

CASEIFICIO PRINCIPATO promotes the responsible consumption of alcoholic beverages and excludes any responsibility at its own expense, except for malice or gross negligence, in the case of purchases made by minors of 16 years. By purchasing any alcohol product you claim to be of age as per art. 7 of Decree Law 158/2012. CASEIFICIO PRINCIPATO assumes no responsibility for purchases made by persons under the age of 18 who have declared that they are of a different age.

11. Complaints

Any complaint must be forwarded to CASEIFICIO PRINCIPATO using the appropriate contact form accessible directly on the Site through the tab “Customer Support”, or by calling +39 0825 520744, active from Monday to Friday, from 9.00 to 17.00, excluding holidays , or by registered letter with return receipt to the following address:

Caseificio Principato srl with headquarters in via turci, snc in Montoro (AV) 83025. 

CASEIFICIO PRINCIPATO undertakes to respond to all requests received within a maximum of 7 working days.

12. Online resolution of consumer disputes (ADR and ODR)

ADR (Sales in Italy)
According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The Procedure may be initiated if the consumer has not received a response or has received a response that he has not considered satisfactory within 45 days after having lodged a complaint with the company.
The customer who decides to make use of the Joint Conciliation procedure is obliged to submit the application through the procedure of the Conciliation Service of the Chamber of Commerce of Avellino: http://www.av.camcom.gov.it/index.phtml?Id_VMenu = 1064

ODR (Sales abroad)
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he / she can lodge a complaint via the European Union ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services out of court.

13. Applicable law and jurisdiction

The contract of sale between the Customer and CASEIFICIO PRINCIPATO is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer in accordance with the Consumer Code, the court of his municipality of residence or domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Avellino, any other competent forum excluded.


Pursuant to Article 1341 of the Italian Civil Code, the Customer declares to have read and specifically accepted the following articles of these General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors – exclusions of liability).